Come Work With Us

About Us

At North Carolina Farm Bureau Insurance, we take pride in our strong, community-oriented roots that began right here in North Carolina. In 1953, our company was born out of the need to provide insurance coverage to our farmers and rural communities. Now, with local offices in each of the 100 counties, we provide services to all North Carolinians across the state. Here at NCFB we are a familiar face in the community with a service oriented mindset that truly sets us apart. Guided by our mission, we are deeply committed to both our neighbors and employees. Helping you is what we do best! If you are passionate about making a meaningful impact and value a people-centered culture, we invite you to join us!

About the Role

We are looking for an enthusiastic and detail-focused Claims Support Intern to become a part of our team. This internship offers an excellent opportunity to gain practical experience in the insurance claims process, encompassing activities such as claim intake, documentation, and customer service. In this position, you will collaborate in a supportive office atmosphere where you will receive mentorship and guidance from seasoned professionals.

Learning Outcomes and Benefits

• Exposure to administrative and operational workings of the District Claims Office

• Learn Claims processes

• Shadow and ride along with an experienced Field Adjuster

• Participate in meetings

• Interact with various roles throughout the District Claims Office

• Receive mentorship from a seasoned employee

Education and Experience

• Must be a rising Senior, May 2026 graduate, or Graduate Student pursuing a degree in insurance, risk management, business administration, or a related field.

Required Skills and Abilities

• Strong interpersonal and communication skills

• Excellent organizational and time management abilities

• Flexibility and ability to prioritize tasks

• Ability to quickly learn various online solutions

• Comfortable using Microsoft Outlook and Word

Location and Commitments

• Based at our District Claims Offices: Charlotte, Fayetteville, Greensboro, Hickory, Raleigh, Washington, and Wilson

• SUMMER 2026: May 18, 2026-July 24, 2026. 10 weeks for 15-30 hours/week. Schedule is flexible: M-F between the hours of 8:00a and 4:00p.

Responsibilities of the Role

1. Claims Processing: Assist in the processing of various insurance claims.

2. Data Entry: Accurately input claim information into our claims management system.

3. Documentation: Gather and organize necessary documentation to support claims.

4. Customer Service:

   1. Provide excellent customer service to policy holders throughout the claims process.

   2. Assist answering telephone, directing calls, handling inquiries and providing assistance where appropriate.

   3. Refer customer questions to other staff as appropriate.

5. Research: Conduct research to gather information related to claims, such as coverage limits, policy terms, and industry regulations.

6. Claims Investigations: Assist in investigating claims to determine coverage and liability.

7. Attend and participate in company claim meetings, seminars, and other educational opportunities as available.

8. Provide assistance during catastrophes by serving as a catastrophe team member and assisting in the state at DCOs as needed.

This document is intended to outline the essential responsibilities of the position, and does not limit the tasks that may be assigned or amended by the supervisor.

How to Apply

Send your resume and cover letter to our Corporate Talent Administrator, Kristin Tolley.

Send by Mail

Attn: Kristin Tolley
North Carolina Farm Bureau Insurance Group
P.O. Box 27427
Raleigh, NC 27611-7427
(919)782-1705

Send by Email

Send your resume and cover letter to our Corporate Talent Administrator, Kristin Tolley.

Email Us

Email us: kristin.tolley@ncfbins.com